FREQUENTLY ASKED QUESTIONS

What is ePosta?

This is a platform that allows anybody to access Postal services online anywhere, anytime.


What is a Physical Box Address?

This is a Postal Address which allows you send and receive mail with mail notifications, tracking your mail and requesting for mail delivery with the posession of a physical box key.


What is a Virtual Box Address?

This is a Postal Address which serves you with Postal features like Mail Notification, Track and Trace and e-Delivery services. In this case, you do not own a physical box key.


How Much Does an Postal Address Cost?

Physical Box addresses are available for both Individuals and Organizations and they cost UGX 76,500 in Kampala and UGX 51,000 Up-country. A Virtual Postal address costs UGX 18,900 and this is only available for Individuals.


How do I acquire a Postal Address?

You can Register for a Postal Address online, using the ePosta UG Mobile Application from Play Store or by Visiting a nearby Post Office. While online, simply navigate to [epostaug.com] and select PHYSICAL BOX or VIRTUAL BOX. Select either Register Organization or Register Individual. While registering, enter a phone number that will receive Mail Notifications, select your preferred Post Office and after registering, you will receive a prompt on your phone requesting for your MM PIN to complete payment for your address.


What other services are offered by ePosta?

With ePosta, you can now buy stamps online by visiting our Online Post Shop, Request For Mail Delivery to where you are or Mail/Item Pick up at your own convinience.


Can I register From My Nearest Post Office?

Address Registrations are as well done at any Post Office in the country. Simply walk in to the Post Office with a copy of a Valid National ID, Driving Permit or Passport.


How do I get notified using a Postal Address?

Once mail is sent to you, you will receive an SMS/Email Notification informing you about your mail item. To ensure that you do not miss out on any notifications, enable Promotional messages on your phone. Simply dial *196# and Enable/Allow all Messages.

RECEIVER GETS NOTIFIED WHEN MAIL/ITEM IS BEING SENT, RECEIVER GETS NOTIFIED WHEN THAT MAIL/ITEM IS DELIVERED.